Betrayed By Updates: How Negative Experiences Affect Future Security
by: Kami Vaniea, Emilee Rader, and Rick Wash
Installing security-relevant software updates is one of the best computer protection mechanisms. However, users do not always choose to install updates. Through interviewing non-expert Windows users, we found that users frequently decide not to install future updates, regardless of whether they are important for security, after negative experiences with past updates. This means that even non-security updates (such as user interface changes) can impact the security of a computer. This update behavior is becoming increasingly important as devices move toward an “app” model for software distribution and updates.
Kami Vaniea, Emilee Rader, and Rick Wash. “Betrayed By Updates: How Negative Experiences Affect Future Security” CHI 2014. Toronto, Canada. April 2014.